Even though I often want to believe I can do everything myself, I know I can't. Sometimes the most important thing I can have is a team in my corner, working for me.
Usually, that team is pretty much my hubby. It might be my sister, mom, or kids, but often it is Craig and I against the world. However, when something comes up that is beyond our mortal ken, like this past week with our littlest, we need more team members. And I found them.
After the most agonizing week with a primary care physician who won't see us unless we use his urgent care (not even for a follow up from the ER?! Are you kidding me?!), I called a doctor who came as a referral from another urgent care facility. I called his office on Thursday morning after poor Soph's ear looked like it exploded. He answered the phone - so at that point I had spoken to our soon to be new doctor more than our current doctor! After listening to our trials of the week, his first words were: "Can you get her here tomorrow at 8:15?" Of course, I could! By now, this doctor had DONE more than my doctor did for the whole 3 months we were is patients! My biggest concern: our insurance does not flip to him as our primary care provider until August 1. We are one week out from that.
His response: "We will either get you squished in, or we will waive the fee. Just get her here." I am totally willing to pay whatever I need to for my daughter, but already I felt relieved that here was someone else, someone who doesn't even know us, showing more concern for her than most other medical personnel in the past week. I was ecstatic. New team member number one.
We get her there right on time; he explains to his staff what we need to do with the insurance, and his receptionist gets on the line with our insurance. I knew she would get them to cover the bill, because as I went into the exam room with Soph, this is what I heard her say: "I understand that, but we have a little girl who just had a seizure, needs to see a primary care physician, and needs medical care now. Do you want her to have another seizure because she can't get in to see the doctor?" New team member number two.
The nurse who first saw us before the doctor came in was more than courteous and told me that we could not have picked a better doctor - she actually followed him from the urgent care office to this new office just to work for him. New team member number three.
The doctor and his office took great care of Sophie, fixed our insurance to cover the bill, and want her back in the office this week for another follow up. And while it took some trauma to get here, it was a result of our other horrible doctor that led us to Dr. Nguyen. I guess there is a silver lining to every bad situation. I love our new team!
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